Technical Support Engineer – JD
Experience: 3-7 years of experience
Location: Hyderabad
Shift: Night shifts
About Us: QualMinds is a global technology company that empowers clients on their digital transformation journey. We help our clients to design & develop world-class digital products, custom software’s and platforms. Our primary focus is delivering enterprise-grade interactive software applications across web, desktop, mobile, and embedded platforms.
Job Overview: We seek a skilled and motivated Technical Support Engineer with expertise in SQL and HTML, CSS, and JavaScript to join our dynamic team. The ideal candidate will have a solid technical background, excellent problem-solving skills, and a passion for providing exceptional customer support. In this role, you will be responsible for troubleshooting, diagnosing, and resolving technical issues and communicating effectively with clients and internal teams.
Technical Support Engineer
As a Technical Support Specialist (L1), you must possess superior problem-solving and communication skills and have a working knowledge of web-building software, basic HTML & CSS website coding principles and best practices. You have experience working in a support role related to websites and web interfaces. Collaborating closely with the Customer Success, OEM and Development teams and vendor partners, you ensure timely resolutions to website-related requests. You are service-oriented, curious, flexible, enjoy investigating, analyzing, and solving problems and can work independently as well as in collaboration with other team members. You are not afraid to ask questions! Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results. You will develop and maintain a strong understanding of the automotive industry, company culture, products, services, and integrated marketing strategies. Knowledge of Salesforce, Jira, and automotive inventory management is a plus.
Responsibilities
Attain working knowledge of Team Velocity’s products, processes, integrated strategies and our proprietary technology platform, Apollo®
Prioritize and resolve website support-related requests in a timely and accurate manner via email, phone, and web submission
Assist Onboarding, OEM and Customer Success teams with maintenance of website content and inventory management as needed
Analyze, document and report product malfunctions and technical issues via company tracking systems; escalate issues as needed
Keep up to date with the latest product enhancements and functionality
Additional Responsibilities
Be a student of the industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies.
Assist customers using Apollo® web-building programs
Collaborate with cross-functional teams including account managers, vendors, developers, and content creators to resolve complex issues
Requirements
Bachelor’s degree
3+ years of relevant experience in Customer Support or similar role
Understanding of HTML, CSS, web-building software, and content management systems
Ability to quickly learn new software programs and systems
Exceptional organization, prioritization, time management skills, and comfortable managing multiple tasks in a fast-paced environment
Strong customer-facing communication and interpersonal skills
Problem solver with an ability to communicate technical issues clearly and concisely
Positive attitude with patience and empathy displayed through all interactions
